Terms & Conditions

Please read these Terms & Conditions (“Terms”) carefully before using our services or website. By engaging The Ariah Network (“we”, “us”, “our”) or using our website at www.theariahnetwork.co.uk, you agree to be bound by these Terms. If you do not agree, please do not use our services.

 

1. About us

The Ariah Network is a social media and creative agency based in London, United Kingdom. We provide content creation, social media management, videography, and graphic design services to clients worldwide. You can contact us at info@theariahnetwork.co.uk.

 

2. Our services

We offer the following services:

• Content creation (strategy, post ideas, and captions)

• Social media management

• Videography and video editing

• Graphic design

 The specific scope, deliverables, and timelines for your project will be agreed upon in writing before work begins.

 

3. Agreements and proposals

All services are provided under a written agreement, proposal, or retainer contract agreed between us and the client. These Terms form part of that agreement. In the event of any conflict between these Terms and a specific written agreement, the specific written agreement shall take precedence.

 

4. Payment terms

Unless otherwise agreed in writing:

• A deposit of 50% of the agreed project fee is required before work begins

• The remaining balance is due upon completion and before final files are delivered

• Retainer packages are invoiced monthly in advance

• Invoices are payable within 14 days of the invoice date

• Late payments may incur interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998

 

5. Revisions and amendments

Each project includes a reasonable number of revisions as agreed in the project proposal. Revisions beyond the agreed scope may be subject to additional charges, which will be communicated to you before any additional work begins.

 

6. Client responsibilities

To allow us to deliver our services effectively, you agree to:

• Provide all required materials, information, and approvals in a timely manner

• Ensure that any content, images, or materials you supply do not infringe the intellectual property rights of any third party

• Obtain any necessary permissions or licences for materials provided to us

• Review and approve deliverables within the agreed timeframe

 Delays caused by the client may affect project timelines, and we accept no liability for such delays.

 

7. Intellectual property

Upon receipt of full payment, all final deliverables created specifically for you become your property. The Ariah Network retains the right to:

• Display completed work in our portfolio, on our website, and on our social media channels as examples of our work, unless you request otherwise in writing

• Retain ownership of any preliminary concepts, drafts, or unused designs

 Until full payment is received, all work remains the intellectual property of The Ariah Network.

 

8. Confidentiality

We will treat all information you share with us as confidential and will not disclose it to third parties without your consent, except where required by law or where it is necessary to deliver our services (for example, sharing assets with a platform or tool we use in your project).

 

9. Cancellation and refunds

If you wish to cancel a project:

• Cancellation must be made in writing to info@theariahnetwork.co.uk

• Any work completed up to the point of cancellation will be charged at our standard rate

• Deposits are non-refundable once work has commenced

• For retainer agreements, 30 days’ written notice is required to cancel

 

10. Limitation of liability

To the fullest extent permitted by law:

• We are not liable for any indirect, consequential, or special losses arising from our services

• Our total liability to you shall not exceed the total fees paid by you for the relevant project or service

• We are not responsible for the performance of third-party platforms (such as Instagram, TikTok, or LinkedIn) or changes to their algorithms or policies

 Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

 

11. Website use

By using our website, you agree not to:

• Use the website for any unlawful purpose

• Copy, reproduce, or redistribute any content from the website without our written permission

• Attempt to gain unauthorised access to any part of the website

 We reserve the right to update or remove website content at any time without notice.

 

12. Governing law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

13. Changes to these Terms

We may update these Terms from time to time. Any changes will be posted on our website with an updated “Last updated” date. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms.

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14. Diversity, Equity, and Inclusion (DEI) Policy

At The Ariah Network, we believe that diverse perspectives fuel authentic storytelling and digital innovation. We are committed to fostering an inclusive ecosystem where every employee, partner, and creator feels valued, respected, and empowered. We actively champion equity by providing fair opportunities for growth, celebrating diverse cultural backgrounds, and striving to elevate underrepresented voices within the creative and business communities.

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15. Human Slavery & Human Trafficking Policy

The Ariah Network operates under a zero-tolerance policy regarding modern slavery and human trafficking. We are dedicated to ensuring absolute transparency within our operations and our supply chain. We expect all partners, contractors, and suppliers to share our commitment to fair labor practices, safe working conditions, and the complete eradication of forced labor in any form.

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16. GDPR & Data Protection Statement

Your privacy is fundamental to how we build trust. The Ariah Network strictly complies with the General Data Protection Regulation (GDPR) and applicable UK data protection laws. We collect, store, and process personal data transparently, securely, and solely for explicitly stated business purposes. We respect your digital rights, including your right to access, rectify, or request the deletion of your personal data at any time.

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17. Business Continuity Policy

The Ariah Network is built to withstand disruptions and ensure uninterrupted service for our clients. Our robust business continuity strategy includes secure, distributed cloud architecture, hybrid remote-work protocols, and automated data redundancies. Whether facing localized technical challenges or global disruptions, our resilient framework ensures that creative execution and client support remain seamless.

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18. Alcohol & Drugs Policy

To maintain a safe, collaborative, and professional working environment, The Ariah Network enforces a strict drug-free and substance-abuse policy. The possession, distribution, or consumption of illegal substances is strictly prohibited across all operations and company-sponsored events. While alcohol may occasionally be permitted at designated social events, responsible consumption is expected from all team members.

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19. Health & Safety Statement

The health, safety, and well-being of our team, contractors, and visitors are non-negotiable. The Ariah Network is dedicated to maintaining a safe workspace, whether operating in-office, hybrid, or on-location for videography and content shoots. We proactively assess hazards, provide necessary safety guidelines for technical equipment, and cultivate a culture where physical and psychological well-being come first.

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20. Sustainability Policy

We believe digital growth shouldn't come at the cost of our planet. The Ariah Network is committed to reducing its environmental footprint through a digital-first operating model. We prioritize paperless workflows, utilize energy-efficient hardware, select eco-conscious production vendors, and encourage low-emission travel. Our goal is to build a sustainable, future-ready business that positively impacts both our industry and the environment.

 

21. Contact us

If you have any questions about these Terms, please contact us at:

The Ariah Network

London, United Kingdom

Email: info@theariahnetwork.co.uk

Website: www.theariahnetwork.co.uk

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